Refund policy

SBF Hair gladly accepts return of all eligible products no later than 30 days from the original ship date.

Damaged, worn, or dyed items are not eligible for return.

Eligible Products:

1 In original condition

2 The item not damaged, worn, or dyed

3 Must be in 30 days after the item ship date.

Ineligible Products:

1 Already Worn

2 Damaged or dyed

3 Hair care products already used on the hair extensions.

4 Already over 30 days after the ship date

If the item is already an Ineligible product, please don’t return it back to us, we can’t accept the return.

Return: Must Be Eligible Products as the above, contact with us and confirm with our salesman, our salesman will offer you our return address. If you are returning your order for a refund, we do kindly ask that our customers cover the cost of return shipping. Refund will be processed once we got your returned package.

Exchange: Must Be Eligible Products as the above, contact with our salesman first, please return the hair extensions to the address we offered you, the new hair extensions will be sent out after we got your returned package.

Cancel Order: If you want to cancel your order, please let us know before the package sent out, order can’t be canceled once the package sent out, because we already paid the shipping fees if the package sent out.

*Note: The return address is different from the shipping address! All the return need contact us first:

Email Address: service@52hair.com

No refund will be made if you do not contact us for returns!

To show our sincerity to do business with you again, please keep all the gifts we put in the package, the gifts no need return.

Refund:

1 Refunds will be processed with in 2-3 business days after we received and inspected your return.

• Paypal: Refund needs about 24 hours to settle after we processed.
• Stripe & Klarna: Refund needs about 5-10 work days to settlen after we processed.

2 Use this refund to purchase again or do exchange other items in our store is warm welcomed.